Return and Refund Policy
Effective Date: 6.1.2023
Thank you for shopping with Youth Football Online. We take pride in providing high-quality products/services and want you to have a positive shopping experience. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are accepted.
1.1. Eligibility: We accept returns for physical products purchased directly from Youth Football Online website. To be eligible for a return, the product/service must be unused, in the same condition as received, and in the original packaging. We do not offer refunds on our PDF purchases.
1.2. Initiating a Return: To initiate a return, please contact our customer support team at [email protected] within 7 days of receiving the product/service. Please provide your order number, a description of the issue, and any supporting documentation.
1.3. Approval: Our customer support team will review your request and provide you with instructions on how to proceed. We reserve the right to refuse a return if the product/service does not meet the eligibility criteria.
1.4. Return Shipping: You are responsible for the cost of shipping the product/service back to us unless the return is a result of our error. We recommend using a trackable shipping method to ensure your return is received.
1.5. Condition: The returned product/service must be in its original condition, including all accessories and packaging materials. We reserve the right to assess the condition of the returned product/service before issuing a refund.
2.1. Processing: Once we receive and inspect the returned product/service, we will notify you of the status of your refund via email. Refunds will be processed within 3 days of receiving the returned item.
2.2. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
2.3. Non-Refundable Items/Services: Certain items/services are non-refundable, including but not limited to [list of non-refundable items/services]. Additionally, any personalized or customized products/services cannot be returned or refunded unless they are defective or damaged upon arrival.
We do not currently offer direct exchanges for products/services. If you wish to exchange a product/service, you will need to return the original item and place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective product/service, please contact our customer support team within 3 days of receiving the item. We will arrange for a return and replacement or refund, as appropriate.
5. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at [email protected] or 551-221-0412.
6. Changes to this Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
By making a purchase with Youth Football Online, you acknowledge and agree to the terms outlined in this Return and Refund Policy.